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Travel & Tourism Public Relations

Dennis Deuschl
Wydawca: Butterworth Heinemann
Rok wydania: 2005
Stron: 208
ISBN: 9780750679114


The opening chapter explains the recent growth of industry PR, and travel & tourism news coverage which today focuses on the considerable economic benefits of the industry. Additionally, it reviews the leading news media that covers the industry, the primary PR tools and audiences, and details the factors leading to PR`s new prominence across the industry. It also provides informative sidebars with lists of key industry print media, top travel agencies, plus a Travel Industry Association of America case study of a post-9/11/2001 campaign to restore American confidence in travelling. It also includes a composite definition of PR, and tells how PR is a discipline distinctively different from publicity, propaganda, advertising, and marketing. The author notes how, over the past decade due to economic conditions, PR in many cases has been integrated with marketing communications and played an important role in both strategic and tactical marketing activities. Following this overview, the ensuing five chapters examine communications model specifics that are of special importance to the industry`s major sectors: hotels/lodging establishments; restaurants; tourist attractions/destinations; and transportation services. Each of these sectors have their own special messages, PR tools, and audiences. For example, meeting planners and travel agents are of most importance to hotels, while travel agents are of little importance to airlines and restaurants. Also included is a chapter about what travel employers should understand about PR The chapters will be followed by appendices that will include: The top 30 U.S. Travel & Tourism Professional/Trade Associations; and the Leading U.S. Travel & Tourism Universities. "Hats off to Dennis Deuschl for writing the comprehensive `bible` for tourism PR professionals. Success in today`s competitive marketplace requires commitment and dedication to the complete traveler experience -- visitors` perceptions and feelings about a destination must be positive to ensure their continuing loyalty and affection. Deuschl`s book helps teach this important principle." -- Michael D. Gehrisch, President & CEO, Destination Marketing Association International, Washington, D.C. "A primer for any art museum-or other cultural institution for that matter-interested in audience development. Travel and Tourism Public Relations is a practical guide featuring best practices that any Museum communication staff can translate into coverage in regional and national travel publications." -- Lawrence J. Wheeler, Director, North Carolina Museum of Art "While Dennis Deuschl`s guide makes an excellent primer on travel-related public relations for hospitality managers, it should be required reading for anyone entering travel and tourism PR. In fact, given how current it is, the book can serve as an outstanding refresher course for any veteran practicioner. Plus, it will serve any corporate PR pro in the industry with great insights and tips on how to seek out the best fit among public relations firms." -- Steve Loucks, CTC, Senior Vice President, Tourism & Lifestyle, Edelman "Third party endorsement, through strategic and effective public relations, is critical to the success of hotels, attractions, destinations, transportation modes, and restaurants. Dennis Deuschl`s book offers a clear and concise blueprint for how to work with the media, and gives every hospitality manager an insider`s understanding of the unique workings of the travel and tourism industry. It is an indispensable desk reference on PR, with solid, practical advice from some of the most experienced pros in the business." -- Roger J. Dow, President & CEO, Travel Industry Association of America "Dennis Deuschl has turned his considerable experience and expertise toward presenting the case for emphasizing public relations in tourism management. This lively treatise introduces students and managers to PR roles, tools and audiences in hospitality, transportation and destination contexts. The book is a valuable supplement to traditional tourism marketing texts through emphasizing the singular role of PR in two critical challenges in our contemporary business world: brand building and crisis communications." -- Douglas C. Frechtling, Ph.D., Professor of Tourism Studies, Department of Tourism and Hospitality Management, School of Business, The George Washington University "The book`s simple language and comprehensive subject-matter make it a useful tool for those wanting to grasp a better understanding of this industry and how to reach its press." - USAE

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